On Wednesday I went to the second job that I booked via the student app: four hours as a cashier in the basement of a mall in one of the tourist hotspots of Berlin. At home I'd reviewed the instructions for cashier work in general and the two or three different PDFs for this grocery chain in particular, although I felt fairly sure it was impossible to remember it all. Locking up my bicycle, I found the grocery store sooner than I feared.
The first step was to familiarize myself with the fruit and vegetable section so that it would be easier to ring up the produce later, which was a quick process. The second step was to meet my supervisor. A brisk, petite woman with her hair in a ponytail, she was communing with the dairy refrigerator section in the back when I found her. She escorted me to the employee break room. We passed through a storage area with trolleys, shelves stacked to the ceiling with disposable gloves and other supplies, and a loud machine built into the wall (pipes, toggle switches?, etc.) that I took to be a roaring air conditioner, and greeted a colleague. The narrow hallway was lined with bottles of water, which my supervisor invited me to drink from, and jackets with the store brand for the employees arranged on hooks.
The break room itself consists of a kitchenette with a wood laminate counter and a heap of grey polo shirts at the far end and a packaged Christmas tree stand stowed away at the near end, white cabinets above and below, and a sink in between. Blue storage lockers fill another wall — some of them labelled with names and roles, and others not. Papers pinned to a bulletin board explain hazard symbols, how to report inappropriate behaviour like harassment, a psychological service available for employees who are stressed by difficult encounters with customers, etc. Behind a pane of glass, a graphic of a tree rhapsodizes about the values of the grocery store chain. Taking into account the low table that fills the remaining corner of the room, I doubt that many more than 6 people can fit into the room. But it felt collegial.
Not sure if I should wait in the room until fetched, I decided to anxiously wait. After a while I took out my pens and my 'cheat sheet' of notes about cash register work, ready for duty. Finally I went out into the public area of the store again. Across the aisles, the cashier whose shift was ending made eye contact with me and waved me over.
In a little office, we started the handover. As a senior employee kept a practiced eye on a computer screen with her back turned to us, the supervisor asked me to weigh out all the coins and bills that were in the black cash box that I'd be using. Then she ushered me out of the office and over to the till, the previous cashier left with alacrity, she handed me my cashier ID card, and I sat down on the rolly chair prepared to serve the first customer — who was already hovering.
My supervisor showed me one or two procedures, told me to ring using the switch at my lefthand side if I had any problems, and then strode off. Fortunately the Francophone colleague at the bakery counter — a tall young man perhaps in his twenties who I think was called José — was able to ring up purchases that didn't require weighing, as I found out in the course of my shift. Otherwise, for all intents and purposes, I was the only cashier in the shop.
I passed the first two or three loads of items across the scanner as if I were an alien acquainting myself with earthling objects, not sure if the bar codes would be read in properly or not.
But after that the main problem was navigating all the buttons for weighing fruit and vegetables, deducting the 30% discounts, accepting forms of payment that weren't cash or mainstream credit/debit cards, scanning in coupons and loyalty cards or keying in customer reward app codes, and figuring out how to process a bottle returned for deposit that hadn't been accepted by the machine in the back of the store. Customers asked if there were disposable spoons, and I could only guess that they were at the round bar table; they asked if I had a bottle opener, but I didn't.
I wasn't able to tackle all of that properly. I usually asked for help from colleagues, explained concisely enough what was needed, and got it. Once my supervisor swooped in before I needed to signal her and helped out; another time, the shopper was in fact an employee and she helped me out. In the one case that I rang twice and nobody came, there was a brief dispute at the bakery counter afterward ('why did you leave the one employee by herself?'). But people were very forgiving to me specifically; the supervisor who'd seemed uncertain at the beginning started intermittently smiling at me.
On the bright side, my upbringing in Canadian manners became a superpower: I automatically fished up a polite greeting and smile for every customer no matter what catastrophe was going on. Counting out change was also straightforward as I was used to doing so as a shopper myself. Finally I found myself embracing the customer service side of things and liking the customers. Figuring out if they spoke German or English or neither was like a game. But also semi-consciously noting the different shopping styles; guessing at which jobs or travels they'd come from; classifying them as health and fitness aficionados, businessmen, heads of families, young women 'adulting' by making themselves nutritious meals, partiers with wine or beer or mojitos, cheeky teenagers splurging on small treats, tourists getting themselves pots of honey or other items they couldn't get at home, etc.
On the other hand, after a while I thought that the same customers were shopping again: it felt like they were repeating in an infinite loop. I only came up for air again two hours later when finally nobody was standing at the till for a minute or two, psychologically battered and feeling like I had been swimming for hours against a current as water kept flooding into my mouth. I looked at the clock, shocked that it was only shortly after 6 p.m.
(During that quiet time, as the online training suggested, I took a spray bottle of disinfectant and cleaned the till with a cloth... which I realized later was actually only intended for the computer screens.)
Twice the line of customers grew so long that stirrings of discontent were audible. Besides I made a few mistakes with customer reward apps where I think I didn't properly give the discount because I thought that just scanning the card was enough. Once I failed to realize that a bottle was for deposit and then, long after another customer pointed it out to me and I'd finally figured it out, was unable to get away from my till to tell the customers that they could get money for it. In other words, I shorted the customers.
But the worst thing I did that day probably cost the company a large pot of money in one go. A customer who had bought food for over €70 apparently did not confirm her purchase by pressing a green button twice as she needed to (or perhaps there was a technological malfunction in the online data transfer?). After she and her groceries had disappeared from the shop, I saw that the EC debit card payment process was incomplete and running out of time. I did have the presence of mind to ask my supervisor to archive that set of purchases in the till, so that I could ring up the next customer. Unfortunately I did not have the presence of mind before that to swing around and check the screen of the card reader, pressing the green button myself if that was what was needed.
Finally at 8 p.m., my colleagues and I checked repeatedly that all the customers were out of the shop. The senior employee and José had already signed out for the day. I handed over the two bottle deposit receipts that I'd gathered over the past four hours and my supervisor hauled out my cash box. Then I awaited with fear and trembling in the office as my supervisor jotted up the totals of the electronic payments, the bottle deposit, and the cash box at the computer. She shook her head over something and redid a calculation. I was worried that I would have to pay the €74 that I'd accidentally cost the company out of my own pocket — so I'd owe the company money instead of being paid for the past four hours. But then she turned around with a broad smile and told me that I had €1 more in the cash box than expected. It didn't really make sense, because two or three customers had told me to keep the change, but it was always only 1 cent or 2 cents. Still, it was a relief.
After I'd changed back into my street clothes, the supervisor joined me looking far more relaxed and ready to go back to everyday life. She even said that I'd done great, especially considering that it was my first day, and that she expected to see me again. With the €74 metaphorically stamped across my forehead like the scarlet letter A, and my guilt over the times I'd accidentally shorted the customers out of money, I candidly said that it had felt like one catastrophe after another to me. She laughed, and led me out through a warren of corridors into the outdoors, locking up the shop behind her. And I cycled back home in a daze.
***
When I passed through the apartment door, I felt like I'd journeyed through a few circles of Dante's cosmology into something more Paradise-like. But even at home, I was so stressed (and the air was so warm and humid) that I could not properly go to sleep until past 3 a.m. The feeling of buzzing energy had passed when I'd eaten dinner that the family had prepared and when I'd done a few progressive muscle relaxation exercises. It also felt weird to complain as a grown adult with her fair share of privileges about a common job that many teenagers, and many adults who have fewer privileges to cushion the stress, do.
But I was still quite worked up. My conscience was uneasy about all of my cash register mistakes — which felt like theft — and I was stuck on a loop of being constantly afraid of doing something wrong. An additional twenty or so minutes of yoga did not change that. Once, when I did doze, customers appeared on the other side of a phantom till in my sleepy imagination again. It took what felt like a few minutes to get rid of them.
In the event, I didn't get more sleep than four hours. At 7:15 a.m. city maintenance workers started using a chainsaw to lop branches off a bush outside the apartment and I couldn't get back to sleep again. In fact, I didn't properly go to sleep again until after midnight.
In between I've done hours of research about translations of Nikos Kazantzakis's writings into English and two trips to libraries, piano playing, leisure reading, housework and grocery shopping, and sunset strolling with my sister.
Partly the past weeks have been delightful and I've hopefully conveyed that in this blog.
Yet to be whiny but open, this is not — given the facts that I still need to earn more money this month, finish three essays, finish reading the book that my Greek professor wanted me to finish reading, and get my spoken Greek and written grammar up to snuff for the exam at the end of this month — the relaxing summer holiday that I was hoping for.
Let's see if it changes for the better tomorrow. One of my brothers and I'll take the train to Austria for a short trip, joining other family members who are traveling by car, returning on the 12th.